Roys-Road-Terms.jpg
 

Terms + Conditions

 

 

Roys Road Watches Co. ("us", "we", "our", or “Roys Road”,) operates www.roysroad.com (the "website" or "site"). This page informs you of our terms and conditions for using the site and placing orders online to purchase Roys Road products.

 

Ordering Roys Road Products

By placing an order on the Roys Road website you agree to and accept the terms and price specified on this website. This price includes delivery charges where applicable, which are stated during the checkout process after entering the delivery address. Delivery is FREE to NZ and AU addresses (excluding Tasmania).

There may be occasions where we have to decline or refund orders for any reason, including, the unavailability of products, an error in the price, the product description, an image posted on this website, or an error in your order. In this rare case we will contact you.

If a particular product is temporarily unavailable, we will contact you, and inform you of the estimated date of availability and deliver the product when it is available or give you the option to cancel the sale.

Your contract with Roys Road will begin when you have fully paid for your order and Roys Road provides confirmation that your order has been accepted. Confirmation will be sent via email to the email address you have specified.

 

Stock Availability

We keep stock of all our products on hand, however occasionally we may be out of stock of a particular item for a short time in the event of unexpected heavy demand.

 

Delivery Estimates

Roys Road makes every effort to ensure that information on this website is correct and that delivery timeframes are prompt, but we are unable to accept liability for any loss or damage directly or indirectly arising out of, or in connection with, any delay or failure to deliver within the estimated time frame.

If for any reason, goods have not arrived within 14 days from your order date, please contact us. Note that deliveries outside of New Zealand may take longer to arrive (up to 4 Weeks).

 

Delivery Options

● FREE delivery on all orders to New Zealand and Australian addresses (Excluding
Tasmania)
● $35 NZD Flat Rate International Shipping Worldwide.
● We aim to have your order delivered within 14 working days. For urgent orders please contact us sales@roysroad.com
● Please note International shipping can take longer.

 

Returns & Exchanges

If, for any reason you are not happy with your order, simply send us an email to sales@roysroad.com and we will make it right.

 

Warranty 

Under this limited warranty, your watch's parts and workmanship are guaranteed under normal use for 12 months from the date of purchase.

If the watch exhibits a defect in parts or workmanship, Roys Road will, at its sole discretion, provide for repair or replacement of the watch in accordance with the below terms.

If your watch's model or any original part is not available, a substitute of equal value may be provided for purposes of repair or replacement. Roys Road will at its option, either regulate, adjust, repair or replace the movement, as necessary within a reasonable time after the watch is returned during the one year warranty period.

 

Payment

Roys Road accepts payment via credit card or Paypal. Payments are secured by 256-bit encryption and no personal payment information is stored by Roys Road. Financial information is the responsibility of the payment provider/s.

 

Pricing

All prices on RoysRoad.com are in New Zealand dollars (NZD$) and include GST (15% sales tax from July 1 2014). All prices are correct at time of publication; however, we reserve the right to alter prices at any time for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

 

Terms and Conditions of Sale

By accessing, browsing, or purchasing using this site, you acknowledge and agree to our terms, conditions and any relevant disclaimers.

Roys Road reserves the right to change any or all of the information contained in these terms or conditions at any time. Roys Road reserves the right to refuse service, remove or edit content or products, or cancel orders at their sole discretion. Any orders canceled by Roys Road that have already been paid for at the time of cancellation will receive a full refund.

 

Disclaimer

The information on this website is provided for general information only. Roys Road makes all efforts to keep information stated on the website correct and reasonable care has been taken to provide customers with accurate and complete information. Roys Road does not accept any liability for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on the Roys Road website.

 

Privacy Policy

Please also view our Privacy Policy which covers the collection and use of your data.

 

Contact Us

For any queries please contact sales@roysroad.com